General Motors CompanyGM reverses course and reinstates CarPlay/Android Auto to avoid losing customers who would walk away without it.
General Motors will reinstall Apple's CarPlay and Android Auto in its vehicles after initially planning to remove the software from new cars. The reversal came as part of this week's announcement of a new high-resolution dual-screen infotainment system, in which GM quietly noted that CarPlay and Android Auto projection would now be supported. GM had been slowly phasing the software out, reportedly to capture data and subscription revenue, but customers rebelled, and dealers had warned that buyers would walk away without CarPlay. Pras Subramanian, Yahoo Finance's senior autos reporter, cited a statistic that 79% of new car buyers would only consider a vehicle that offered CarPlay, while 98% of cars have CarPlay. Ford CEO Jim Farley has said that 70% of Ford customers are Apple customers, underscoring why automakers are reluctant to drop the feature.
General Motors CompanyGM reverses course and reinstates CarPlay/Android Auto to avoid losing customers who would walk away without it.
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Apple Inc.GM reinstating CarPlay after backlash reinforces demand for Apple's in-car software, with 79% of buyers requiring it.
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