Amazon Blocks Meta's Muse AI Agent From Making Purchases on Its Store

RegulationProduct / Tech
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Amazon has begun blocking Meta Platforms' newly launched Muse personal AI agent from making purchases on its store, telling customers via a pop-up notification that continued access by an unauthorized AI agent violates Amazon's Conditions of Use. Amazon said Meta never told it Muse would access the site and that the agent does not identify itself as one when it does, and the retailer also claimed Muse can capture and store customer credentials, a security risk for its users. Meta said at Muse's launch that the assistant has no visibility into people's passwords or payment methods, and Meta had not responded to a request for comment. The move follows Amazon's August loss of an appeal in its suit against Perplexity, which overturned a court-ordered ban on that company's Comet browser doing much the same thing; Amazon said it was evaluating next steps. Amazon has blocked agentic tools from ChatGPT and Google Gemini since 2025 and runs its own version, Buy for Me. Amazon shares were up 1.22% intraday.

Impact on stocks 3

Artificial Intelligence± Mixed · 2 stocks
Amazon.com Inc
AMZN
▲ PositiveCompetitionrelevance

Amazon blocks Meta's Muse AI agent from purchasing on its store, defending its own Buy for Me agentic shopping tool against rival AI agents.

Meta Platforms Inc.
META
▼ NegativeCompetitionrelevance

Amazon blocks Meta's newly launched Muse AI agent from making purchases on its store, limiting Muse's functionality.

Others · 1 stocks

Theme Impact 1

Off-coverage companies 1

Perplexity AI, Inc.Private± Mixed
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