American Express says AI is speeding up tech work, with job cuts coming only through attrition

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American Express CEO Steve Squeri said artificial intelligence is helping the company tackle its technology backlog faster, but any workforce reduction will happen gradually through attrition rather than direct layoffs. Speaking during the company's second-quarter earnings call, Squeri described AI's current impact as being in the 'preseason,' with deeper effects on product development and revenue still to come. Amex reported net income of $3.11 billion, up from $2.88 billion a year ago, with revenue rising to $19.64 billion from $17.8 billion. The company launched an AI-powered service portal for representatives and is using AI to speed marketing campaigns, while also supporting the Agent Payments Protocol alongside Google and PayPal to enable secure AI-driven transactions. Amex projected full-year revenue growth of 10% and affirmed profit guidance of $17.30 to $17.90 per share.

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AI is speeding up tech work and improving product development, with positive earnings and guidance.

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