Apple shares slipped 1% as India's consumer watchdog escalated its investigation into the company's software warranty terms following complaints that the iOS 18 update hurt iPhone functionality and left customers with expensive repair bills. India's regulator moved the matter to a detailed investigation in July, saying consumers were allegedly charged high repair costs for problems linked to the software update. Apple has challenged the allegations, stating in an August response that software is generally excluded from warranty coverage and that iOS 18 did not create widespread problems, and that customers were informed of the terms before installing the update. The review adds another regulatory issue for Apple in India, a market where the company is increasing iPhone production and building its sales presence, and which accounted for 9% of the iPhone market last year, compared with 4% in 2022, according to Counterpoint Research data. Potential outcomes could include financial penalties, refunds or changes to Apple's business practices, and the company said it remains willing to work with Indian authorities on the case.
Apple Inc.India's consumer watchdog escalated its investigation into Apple's software warranty terms over iOS 18 repair complaints, risking penalties or mandated practice changes.
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