Bank of America CorpErica users surged 23% to 24.6M, digitally enabled sales 70% of total, record revenues $27.4B.

Bank of America's AI-powered virtual assistant Erica saw active users jump 23% year over year to 24.6 million in the second quarter of 2026, while customer interactions rose about 15% to 200 million. Digitally enabled sales accounted for 70% of total sales, up from 65% a year ago, and nearly 80% of consumer households actively used digital banking services. The bank reported record revenues of $27.4 billion for the quarter, driven by healthy net interest income, resilient fee income, and continued client activity. Among peers, JPMorgan has nearly 1,000 live AI use cases and Wells Fargo's virtual assistant Fargo recently surpassed 1 billion customer interactions. Bank of America shares have gained 17.8% in the past six months, outperforming the industry's 12.6% growth.
Bank of America CorpErica users surged 23% to 24.6M, digitally enabled sales 70% of total, record revenues $27.4B.
Wells Fargo & Company
JPMorgan Chase & Co