Brown & Brown IncBrown & Brown announces AI-first transformation with Anthropic, expecting productivity gains and growth.
Brown & Brown announced the next phase of its enterprise technology transformation to become an AI-first enterprise, selecting Anthropic, McKinsey & Company and Accenture as partners. The initiative aims to responsibly leverage artificial intelligence to rewire key business processes, accelerate growth, enhance customer experience, improve teammate productivity and strengthen business performance. The company will deploy Anthropic’s Claude across its 23,000 teammates and integrate AI into end-to-end workflows supporting customer service, operations, technology and corporate functions. Early pilot teams using Claude Code reported productivity gains of approximately 2x to 8x, an estimated 80 to 90 percent reduction in analysis and troubleshooting time in certain use cases, and 80 percent of participating teammates rating its value 5 out of 5. Brown & Brown is also establishing a value management office to monitor adoption, measure business impact and return on investment, and maintain controls as AI capabilities scale.
Brown & Brown IncBrown & Brown announces AI-first transformation with Anthropic, expecting productivity gains and growth.
Accenture plcAccenture selected as partner for AI transformation, indicating demand for its consulting services.
Anthropic's Claude selected for deployment across 23,000 teammates, driving demand for its AI platform.