Salesforce.com IncCertinia's Veda AI can run through Salesforce Agentforce, expanding the platform's agentic AI ecosystem.
Certinia has unveiled the System of Action for services businesses, backed by the largest expansion of its Veda AI suite to date, and committed to 100% agentic capability coverage across the entire services lifecycle by year-end. The expansion adds 14 new Veda agents and doubles the Veda Intelligent Actions library from 64 to 135, with plans for 40+ agents and 300+ VIAs by year-end. New AI Your Way capabilities let organizations run Veda natively within Certinia, through Salesforce Agentforce, or headlessly via MCP in tools like Claude and Microsoft Copilot. According to the 2026 Global Service Dynamics Report, 98% of services and IT leaders have deployed AI, but only 20% say it has exceeded expectations. Certinia's System of Action integrates professional services, customer success, and financial data with agentic action to drive real business outcomes.
Salesforce.com IncCertinia's Veda AI can run through Salesforce Agentforce, expanding the platform's agentic AI ecosystem.
Microsoft CorporationCertinia's Veda AI can be accessed headlessly via MCP in Microsoft Copilot, extending Copilot's enterprise AI integrations.
Certinia unveiled its System of Action and expanded Veda AI with 14 new agents and a doubled Intelligent Actions library.