Cigna Healthcare is significantly expanding its personalized care management programs using AI-enabled capabilities and predictive analytics. The expansion will support 20% more customers with complex or chronic health needs, including cancer, heart disease, kidney disease, high-risk pregnancy, and behavioral health conditions. More than 1,250 Cigna Healthcare clinicians will use these new tools to help customers address health needs earlier, reducing medical costs for engaged customers by an average of $2,000 per year and resulting in an estimated $200 million in total savings over the next three years. The company reports that its care management programs have already achieved a 42% reduction in avoidable inpatient stays among early-engaging customers and a 95% customer satisfaction rate.
Cigna CorpCigna expands AI-enabled care management programs, improving customer reach and reducing costs.