Cognizant CFO Flags AI Pressure on IT Spending as BFSI Growth Holds

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Cognizant Technology Solutions CFO Jatin Dalal said the IT services industry's prolonged slow growth reflects both secular pressure from artificial intelligence and a broader lack of discretionary spending across several end markets, while banking, financial services and insurance remained a notable exception with double-digit growth in the second quarter. Speaking at a Citi fireside chat hosted by IT services analyst Bryan Keane, Dalal said demand conditions were broadly unchanged from the company's recent earnings-call commentary, though performance differs significantly by vertical, with communications, media and technology customers still investing while aggregate CMT growth was held back by communications-sector trends and the effect of a particular customer that weighed on first-half results and has now stabilized. He said bookings were up 5% over the trailing 12 months, supported by large-deal activity, with new work volumes growing at a double-digit pace partly offset by productivity-led shrinkage in existing work, and that 40% of Cognizant's software-engineering work is now AI-assisted. Cognizant expects its traditional vector one services to remain the dominant source of revenue in 2026, with vector two and vector three opportunities becoming more visible in bookings but generally not yet comparable to $300 million contracts, and their revenue contribution becoming more meaningful in 2027 and 2028. On capital allocation, Dalal said Cognizant plans to maintain its 50/25/25 framework, allocating 50% to mergers and acquisitions, 25% to dividends and 25% to buybacks, after adding and executing an additional $1 billion buyback in May, and he said the company expects regulators to offer draft regulations on a potential Indian listing by the end of the year.

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