HubSpot IncMarket growth driven by adoption of sales enablement platforms, benefiting HubSpot's CRM and conversation tools.

The global conversation intelligence software market is projected to grow from $28.54 billion in 2025 to $32.25 billion in 2026, and further to $52.03 billion by 2030, at a compound annual growth rate of 12.7%. Key drivers include wider adoption of call recording and transcription, increased investment in sales enablement, and the proliferation of cloud-based customer engagement platforms. North America was the largest region in 2025, while Asia-Pacific is expected to be the fastest-growing. Major companies profiled in the report include HubSpot, Genesys, Gong.io, Verint Systems, and CallMiner, among others.
HubSpot IncMarket growth driven by adoption of sales enablement platforms, benefiting HubSpot's CRM and conversation tools.
Gong.io is a major player in conversation intelligence, directly benefiting from market expansion.
CallMiner is profiled as a key company in the growing conversation intelligence market.
Genesys is a major cloud-based customer engagement platform, benefiting from market growth.
Verint Systems is profiled as a key player in conversation intelligence, benefiting from market expansion.