Singapore-based digital payments company dtcpay has partnered with digital business services company TP to scale customer experience operations across Asia-Pacific. Under the partnership, TP will provide 24/7 customer engagement support in English and Mandarin across digital and voice channels for dtcpay customers and merchants. TP will also apply its proprietary AI-powered customer experience platform and operational intelligence capabilities to support workflow management and service consistency. The two companies view the partnership as a long-term collaboration, with potential future expansion to include broader regional support, additional multilingual engagement, and operational scaling initiatives. dtcpay is licensed by the Monetary Authority of Singapore and holds an Electronic Money Institution licence in Luxembourg, along with licences and registrations in Hong Kong, Australia, the US, and Canada.
Teleperformance SETP wins a contract to provide customer experience services for dtcpay, expanding its client base in APAC.
dtcpay partners with TP to leverage AI-powered platform for scaling customer operations, enhancing service quality.