Duke Energy has introduced an AI-powered Bill Insights feature in its mobile app for customers in the Carolinas, providing personalized, plain-language explanations of monthly energy bills with a focus on higher summer usage. The rollout reflects a move toward more digital, data-driven customer support in the utility sector. The tool aims to reduce call volumes, improve digital engagement, and potentially support customer satisfaction as Duke Energy plans substantial capital spending and rate actions. The feature is part of a broader narrative of using digitalization and grid data to run the system more efficiently and support long-term earnings stability tied to large infrastructure programs.
Duke Energy CorporationDuke Energy launches AI-powered Bill Insights feature, improving digital customer support and operational efficiency.