eGain CorporationLong-term financial model targets AI customer ARR growth, with AI revenue up 20% and strong EBITDA and cash flow.

eGain Corporation, named a leader in Gartner's first Magic Quadrant for customer service knowledge management systems, introduced a long-term financial model targeting AI customer ARR of $100 million to $120 million by fiscal 2030. In its fiscal fourth quarter, total revenue declined to $22.2 million, reflecting lower legacy revenue, while AI customer revenue grew 20% year-over-year and represented 72% of total SaaS ARR at year-end. Adjusted EBITDA increased to $13.6 million for the full year, with cash provided by operating activities reaching a record $21.2 million; quarterly adjusted EBITDA was $2.2 million, representing a 10% margin. The company guided fiscal 2027 AI customer revenue between $59.5 million and $60.5 million and total revenue between $84.5 million and $86 million, expecting a 20% decline in legacy revenue. Management also repurchased 1.4 million shares for $10.1 million during the quarter.
eGain CorporationLong-term financial model targets AI customer ARR growth, with AI revenue up 20% and strong EBITDA and cash flow.