Prudential Financial, Inc.Study shows employer interest in AI for benefits, but employee trust gap may slow adoption of Prudential's AI tools.

A new Prudential study reveals a significant gap between employer enthusiasm and employee trust in using artificial intelligence for workplace benefits. More than 8 in 10 employers are interested in using AI to help workers understand their benefits, but only 58% of employees say they would use AI for this purpose, and just 24% do so today. The study, based on surveys of 3,096 full-time U.S. employees and 760 employers, found that while 78% of employers view AI positively, only 51% of employees agree. Privacy and security are top concerns for both groups, but employees are twice as likely to say they simply do not trust AI. The findings underscore the need for clear communication and education to build confidence in AI-powered benefits tools.
Prudential Financial, Inc.Study shows employer interest in AI for benefits, but employee trust gap may slow adoption of Prudential's AI tools.
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