Cigna CorpEvernorth (Cigna's health services unit) launches AI-powered Pharmacy Forward program to speed specialty drug access, improving efficiency and adherence.

Evernorth has launched Pharmacy Forward, a new AI-powered program backed by a $100 million investment through 2028, to streamline specialty pharmacy services for patients with complex conditions. The program will first roll out at Accredo Specialty Pharmacy, which serves over one million patients annually through condition-specific Therapeutic Resource Centers. Pharmacy Forward applies AI across clinical care, prescription intake, administration, and fulfillment, aiming to cut the time from prescription receipt to medication delivery in half and bring 90% of patients within a one-day or same-day ground shipping radius. It is expected to improve medication adherence beyond the 80% industry standard, reduce clinician documentation time by up to 50%, and generate approximately $400 million in value by the end of 2028. Evernorth plans to extend many of these capabilities to its other pharmacy operations in the coming years.
Cigna CorpEvernorth (Cigna's health services unit) launches AI-powered Pharmacy Forward program to speed specialty drug access, improving efficiency and adherence.