Calix IncCalix expanded its AI-native Agent Workforce Cloud with new agentic workflows for marketing, support, and network operations.

Calix announced an expansion of Calix Agent Workforce Cloud on its AI-native Calix One platform, adding secure agentic workflows that help service providers operationalize AI across marketing, support, and operations. The new capabilities build on initial workflows introduced in May and include agentic workflows for campaign creation and upsell recommendations, troubleshooting and resolution, and network detection and remediation, with subscriber self-service workflows coming soon through the CommandIQ mobile app. Calix said the campaign and upsell workflows evolve platform capabilities that have increased monthly recurring revenue by as much as 500 percent, the troubleshooting workflows build on capabilities that have reduced inbound support calls by up to 88 percent, and the network detection workflows advance capabilities that have reduced mean time to repair by up to 75 percent. The company said Calix One, built on more than 26 years of broadband expertise and over $2 billion in platform investment, processes more than a petabyte of data daily and executes over 4.3 billion workflows annually. Brooks Goodall, chief operations officer and assistant general manager at RTC Networks, said the platform fits into how teams already work, while Calix president and chief executive officer Michael Weening said the company has invested three years evolving its platform to be AI-native and will deliver new capabilities faster and faster.
Calix IncCalix expanded its AI-native Agent Workforce Cloud with new agentic workflows for marketing, support, and network operations.