Fifth Third BancorpFifth Third launches AI-powered interface in mobile app, enhancing customer experience and laying groundwork for future agentic banking.

Fifth Third has launched an AI-powered interface within its mobile app, enabling customers to navigate and complete tasks by typing natural language requests. The new capability, powered by advanced language models trained on hundreds of millions of customer interactions, guides users directly to relevant features such as card replacement, ATM location, or fund transfers. It integrates with the bank's existing Jeanie chatbot, which now recognizes customer intent 90% of the time, and lays the groundwork for future agentic banking experiences. The interface is rolling out now and will be fully available by the end of the month.
Fifth Third BancorpFifth Third launches AI-powered interface in mobile app, enhancing customer experience and laying groundwork for future agentic banking.