Five9 IncFive9 launched new Voice AI Agents with advanced features, enhancing its product offering.

Five9 has launched a new release of Voice AI Agents, a next-generation agentic self-service solution built on a purpose-built architecture to move beyond scripted bots and legacy IVR systems. The new agents are designed to reason, take action, and resolve customer requests with human-like conversations, real-time responsiveness, and seamless AI-human collaboration on the Five9 Intelligent CX Platform. The release includes AI Agent Studio, a unified environment for building, testing, deploying, and monitoring the agents, and features such as low-latency streaming, multilingual support, secure tool calling for real-time actions, and enterprise-grade governance with built-in guardrails and LLM blinding. Early adopter PODS reported exceeding containment rate targets and reducing handle times, with expectations to handle more than 100,000 service calls this year. The announcement was made at Customer Contact Week in Las Vegas.
Five9 IncFive9 launched new Voice AI Agents with advanced features, enhancing its product offering.
PODS, an early adopter, reported exceeding containment rate targets and expects to handle over 100,000 service calls this year.