HSBC will open a global AI centre of excellence in Singapore in the second half of 2026 as it expands AI capabilities across its operations. The new unit will work on improving conversations linked to the customer wealth journey, rolling out agentic tools for treasury activities, and creating AI-based digital payments capabilities. The bank expects to recruit more than 100 AI specialists for the centre, who will work with HSBC chief AI Officer David Rice and teams covering wealth management and global payments. HSBC said the Singapore centre is intended to create a talent pipeline in natural language processing, data science, AI governance, and human-centred design, and will collaborate with educational institutions and government bodies in Singapore. HSBC Group CEO Georges Elhedery said the centre will help drive the bank's global AI vision to empower colleagues to use AI for personalised customer experiences delivered safely, in real time, and at scale, while keeping human judgement at the core.
HSBC Holdings PLCHSBC is opening a global AI centre of excellence in Singapore, expanding AI capabilities across its operations.