IBEX Posts Record Fiscal 2026 Revenue of $644.1 Million, Guides Fiscal 2027 to $700-715 Million

EarningsProduct / Tech
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Summary · why it matters

IBEX Limited reported record full-year revenue, adjusted EBITDA, and free cash flow for fiscal 2026 on its September 10 earnings call, with full-year revenue reaching $644.1 million, up 15.4% organically, and fourth-quarter revenue of $164.3 million, up 11.6% year over year, marking a sixth straight quarter of double-digit growth. HealthTech led the segments, climbing 38.5% to $114 million for the year and surpassing management's $100 million target for the segment on demand from large insurance payers, while Technology grew 27.4% in the quarter and travel and logistics added 17.8%, helped by a new AI agent partnership with Philippine Airlines. That deal, part of the Sierra AI partnership formalized in January and announced publicly in May, saw the AI agent handle English, Tagalog, and Taglish, achieve resolution rates above 20%, and score 4.7 out of 5.0 on customer satisfaction, on par with human agents, while a separate deployment for BJ's Wholesale pushed resolution rates above 40% at the same satisfaction score. Fourth-quarter GAAP net income slipped to $8.7 million from $9.6 million and diluted EPS fell to $0.59 from $0.66, with adjusted EBITDA margin down to 12.3% from 13.9%, as training costs for new client wins, a shift of work from nearshore to offshore centers, and higher fuel prices weighed on results; capital expenditures rose to $27.8 million, or 4.3% of revenue, from $18.4 million and 3.3%. The company added 17 new trophy logo clients during the year, its top five clients fell to 33% of revenue from 36%, and guidance for fiscal 2027 calls for revenue of $700 million to $715 million and adjusted EBITDA of $90 million to $94 million.

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Philippine AirlinesPrivate▲ Positive
Technologyrelevance

New AI agent partnership with Philippine Airlines handled English, Tagalog, and Taglish with resolution rates above 20% and 4.7/5 satisfaction.

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