Iflytek Co LtdiFLYTEK launched GuideX, an AI agent with advanced capabilities, at a major conference.

iFLYTEK launched GuideX, an intelligent interaction agent for public service environments, at the World Artificial Intelligence Conference 2026 in Shanghai. GuideX moves beyond answering questions to completing tasks, using capabilities the company calls Omnimodal, Self-Regulation, and Empathy-Driven. Omnimodal perception fuses voice, face, position, lip movement, and spatial context to handle crowded venues, with word loss below 1.3% and cross-talk below 1.7% even when multiple people speak, and speech recognition reaching 92.1% at -10dB noise. Self-regulation infers real needs and uses a dual-track mechanism with over 10,000 skills on the SkillHub platform to handle routine and complex cases. Empathy-driven interaction reads emotional context and, with user consent, retains service context so returning users can pick up where they left off. GuideX is deployed across Southeast Asia, the Middle East, Central Asia, Latin America, and Africa, and iFLYTEK also launched the GuideX Navigator Program with eight ecosystem partners spanning government services, transportation, hospitality, tourism, and smart commerce.
Iflytek Co LtdiFLYTEK launched GuideX, an AI agent with advanced capabilities, at a major conference.