Verizon Communications IncVerizon ranked highest in large enterprise and medium business satisfaction, reflecting strong demand and customer preference.
Overall business internet satisfaction rose 2 points to 709 in 2026, according to the JD Power 2026 U.S. Business Internet Satisfaction Study, but large enterprise satisfaction declined due to a 12-point drop in performance and reliability driven by rising demand from tools such as artificial intelligence. Cost of service satisfaction improved 8 points industry-wide to 682. Verizon ranked highest in large enterprise with a score of 736 and in medium business with 728, while AT&T ranked highest in small business with 686. The study is based on responses from 4,091 business customers and was fielded from March through May 2026.
Verizon Communications IncVerizon ranked highest in large enterprise and medium business satisfaction, reflecting strong demand and customer preference.
AT&T Inc.AT&T ranked highest in small business satisfaction, indicating strong demand for its services in that segment.