JD Power Finds Enterprise Internet Reliability Declines Despite Overall Satisfaction Gains

Industry
โดย JD Power·Read original
Summary · why it matters

Overall business internet satisfaction rose 2 points to 709 in 2026, according to the JD Power 2026 U.S. Business Internet Satisfaction Study, but large enterprise satisfaction declined due to a 12-point drop in performance and reliability driven by rising demand from tools such as artificial intelligence. Cost of service satisfaction improved 8 points industry-wide to 682. Verizon ranked highest in large enterprise with a score of 736 and in medium business with 728, while AT&T ranked highest in small business with 686. The study is based on responses from 4,091 business customers and was fielded from March through May 2026.

Impact on stocks 2

Cloud & Digital Infrastructure · 2 stocks
Verizon Communications Inc
VZ
▲ PositiveDemandrelevance

Verizon ranked highest in large enterprise and medium business satisfaction, reflecting strong demand and customer preference.

AT&T Inc.
T
▲ PositiveDemandrelevance

AT&T ranked highest in small business satisfaction, indicating strong demand for its services in that segment.

Theme Impact 2

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