Manulife has appointed Sarah Chapman as Global Chief Marketing & Customer Experience Officer, effective January 1, 2027, reporting to President and Chief Executive Officer Phil Witherington and joining Manulife's Executive Leadership Team. Chapman will lead Manulife's Global Marketing organization, with responsibility for the company's brand, marketing and enterprise customer experience strategies. She currently serves as Chief Marketing Officer for Manulife Canada and leads the company's global Digital, Customer Centricity and Sustainability agendas, and previously served as Chief Marketing Officer for Manulife Wealth and Asset Management. Chapman succeeds Karen Leggett, who will retire from Manulife at the end of this year, providing for a smooth leadership transition. Witherington said the appointment reflects the strength of Manulife's internal talent pipeline and is the result of thoughtful succession planning.
Manulife Financial CorpManulife appoints Sarah Chapman as Global Chief Marketing & Customer Experience Officer, a leadership succession with no clear financial impact.
