Norfolk Southern CorporationCEO acknowledges service falling short due to crew shortages, weather, and derailment, with one third of merchandise shipments late, which could hurt customer demand.
Norfolk Southern Chief Executive Mark George says the railroad remains focused on improving its service while continuing to advance the proposed merger with Union Pacific, and that it can and must do both simultaneously. George acknowledged that Norfolk Southern's service is currently falling short of expectations due to crew shortages, rising volume, harsh weather in February, and a March 7 derailment that shut the railroad's main line across Pennsylvania for 48 hours. He noted that roughly one third of merchandise shipments arrived more than 24 hours late this past week, though intermodal on-time performance remains above 95%. George said the railroad has taken targeted actions to improve execution and strengthen network resilience under new Chief Operating Officer Brian Barr, who replaced John Orr on May 31. He argued that the merger with Union Pacific would break a structural barrier to rail volume growth by enabling coast-to-coast service without interchanging traffic, while other Class I railroads and some shipper associations have said the merger is unnecessary and could reduce competition and increase costs.
Norfolk Southern CorporationCEO acknowledges service falling short due to crew shortages, weather, and derailment, with one third of merchandise shipments late, which could hurt customer demand.
Union Pacific CorporationProposed merger with Norfolk Southern is mentioned as potentially reducing competition and increasing costs, but impact on Union Pacific is unclear as it is the acquirer.