Ringcentral IncRingCentral expands AIR Pro with native AI agents in RingCX, enhancing its customer engagement portfolio

RingCentral announced the expansion of its AIR Pro platform to deliver agentic AI capabilities across its customer engagement portfolio, introducing native AI agents embedded directly into RingCX workflows. The new features include autonomous outreach for proactive customer interactions, intelligent handoffs that transfer full context to live agents, an AI-powered workflow builder using natural language, and AI-driven analytics accessible through the AI Virtual Assistant. Additional updates bring live screen monitoring to the RingWEM workforce engagement management solution and add WhatsApp Voice support to RingCX’s digital channels. More than 1,700 businesses have adopted RingCX as of the end of Q1 2026, up over 70% year-over-year, with over half utilizing AI. The new capabilities are currently in beta, with general availability expected in the second half of 2026, and will be priced on a consumption or seat basis depending on the feature.
Ringcentral IncRingCentral expands AIR Pro with native AI agents in RingCX, enhancing its customer engagement portfolio
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