ServiceNow IncAI could reduce need for traditional workflows, shrinking ServiceNow's addressable market and end-customer demand.

ServiceNow investors should consider whether artificial intelligence will create more workflows than it eliminates, as the answer could significantly impact the company's long-term prospects. The company has built a successful business by automating workflows between software applications, but AI assistants that perform tasks independently may reduce the need for traditional workflows. ServiceNow's management argues that AI agents will still require governance and monitoring, positioning its platform as an AI Control Tower, and the company's revenue grew 22% year over year in the first quarter of 2026 with strong adoption of its Now Assist AI service. However, if AI eventually manages many processes autonomously, ServiceNow's addressable market could shrink, making this the biggest risk for investors to watch.
ServiceNow IncAI could reduce need for traditional workflows, shrinking ServiceNow's addressable market and end-customer demand.