ServiceNow Q2 Earnings Preview: AI Demand Strong but Stock Rated Sell

Earnings
โดย Zacks Investment Research·Read original
Summary · why it matters

ServiceNow is set to report second-quarter 2026 results on July 22, with the Zacks Consensus Estimate pegging revenue at $3.92 billion and earnings at 86 cents per share. The company is expected to have benefited from strong enterprise adoption of its AI-native platform, including Now Assist and Autonomous Workforce offerings, with AI demand exceeding internal expectations and Now Assist net new annual contract value outperforming forecasts. However, macroeconomic uncertainty, longer enterprise spending cycles, and rising operating expenses from the integration of Moveworks, Armis, and Veza acquisitions are likely to have weighed on margins. Intensifying competition from Microsoft, Salesforce, Oracle, and other vendors embedding generative AI into their platforms has also been a headwind. ServiceNow shares have dropped 32.5% year to date, underperforming the broader technology sector, and the stock carries a Zacks Rank of 4, equivalent to a Sell rating, ahead of the earnings release.

Impact on stocks 4

Artificial Intelligence · 3 stocks
ServiceNow Inc
NOW
▼ NegativeCapitalrelevance

Stock carries Zacks Rank 4 (Sell) ahead of earnings; rising operating expenses from acquisitions weigh on margins.

Salesforce.com Inc
CRM
▼ NegativeCompetitionrelevance

Intensifying competition from Salesforce is cited as a headwind for ServiceNow, implying Salesforce is a rival gaining ground.

Microsoft Corporation
MSFT
▼ NegativeCompetitionrelevance

Intensifying competition from Microsoft is cited as a headwind for ServiceNow, implying Microsoft is a rival gaining ground.

Cloud & Digital Infrastructure · 1 stocks
Oracle Corporation
ORCL
▼ NegativeCompetitionrelevance

Intensifying competition from Oracle is cited as a headwind for ServiceNow, implying Oracle is a rival gaining ground.

Theme Impact 3

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