Salesforce.com IncSiemens expands Agentforce deployment across 132 countries and an 18,000-person sales force, a concrete real-world adoption of Salesforce's AI agents.
Siemens is expanding its use of Salesforce's Agentforce AI platform across its sales and industrial service operations, giving Salesforce a larger real-world test of whether its AI agents can handle everyday business work. Siemens had been receiving more than 2,500 unqualified inbound leads every month, and it now uses two AI agents to contact those leads, gather details such as budget and timing, and route stronger prospects to the right salesperson. The system reaches every inbound lead across 132 countries and supports a sales organization of about 18,000 people. The partnership is also moving beyond sales, with Salesforce and Siemens connecting customer information with engineering data so employees can answer technical questions, check equipment upgrades and identify spare parts more quickly. Future AI agents could also help Siemens qualify distributors, schedule meetings and handle parts of supplier onboarding, and for Salesforce the deeper deployment matters more than simply announcing another company using Agentforce, though it now has to prove those deployments can turn into meaningful revenue growth.
Salesforce.com IncSiemens expands Agentforce deployment across 132 countries and an 18,000-person sales force, a concrete real-world adoption of Salesforce's AI agents.
Siemens AktiengesellschaftSiemens is deploying Salesforce Agentforce AI agents to qualify inbound leads and connect engineering data for faster technical service.
Siemens Healthineers AG