Charter Communications IncLost 120k internet and 60k cable TV customers in Q1, driving revenue decline and layoffs.

Spectrum, owned by Charter Communications, is laying off 107 employees at its network operations center in Town and Country, Missouri, as it grapples with significant customer losses. The company lost 120,000 internet customers and 60,000 cable TV customers in the first quarter, contributing to a 1% year-over-year revenue decline. The layoffs, effective September 8, primarily affect network engineering operations staff, though the office will remain open for unaffected teams. This follows a March closure of a Wisconsin call center that cut 313 jobs and an October reduction of 1,200 workers, as Charter invests in AI to trim $8 billion in annual operational costs.
Charter Communications IncLost 120k internet and 60k cable TV customers in Q1, driving revenue decline and layoffs.