International Business MachinesStarbucks plans to replace IBM software with in-house AI tools, reducing demand for IBM's products.
Starbucks is shifting software development in-house using AI tools to replace traditional applications from vendors like Microsoft and IBM, according to a leaked internal presentation reviewed by Bloomberg. The company currently spends about $400 million annually on software, and Chief Technology Officer Anand Varadarajan earlier this year cited clear opportunities to reduce that spend. The move contributed to Microsoft shares sliding 2.4% and IBM losing 5.2% within 24 hours of the report, while Starbucks shares climbed 3% and are up 25% year-to-date. Starbucks expects to save $30 million in enterprise technology spending in 2026, including $10 million on software alone, and plans to launch a new inventory tracking and maintenance management system in late 2027 to replace its Microsoft and IBM software. The company is also developing an in-house point-of-sales system that could replace Oracle's Simphony, as leadership examines every contract and service.
International Business MachinesStarbucks plans to replace IBM software with in-house AI tools, reducing demand for IBM's products.
Microsoft CorporationStarbucks plans to replace Microsoft software with in-house AI tools, reducing demand for Microsoft's products.
Starbucks CorporationStarbucks expects $30 million in savings from replacing vendor software with in-house AI tools, boosting margins.
Oracle CorporationStarbucks is developing an in-house POS system that could replace Oracle's Simphony, potentially reducing demand.