TeamViewer AGStudy shows high daily AI usage (75%) and IT leaders' expectation of autonomous workplace services, indicating strong demand for TeamViewer's AI solutions.

A new global study from TeamViewer reveals that while 75% of employees use AI at least once a day, 61% still prefer human oversight before AI takes action, a finding the company calls the AI Confidence Gap. IT leaders expect nearly 40% of digital workplace services to run autonomously by 2030, and 99% of IT decision-makers say they would delegate at least one IT task to AI. However, only 5% of total respondents have no concerns about AI operating without a human in the loop, and 56% often or always verify AI outputs, spending an average of two hours per week checking AI-generated work. The study, conducted by Sapio Research among 4,200 respondents across nine markets, indicates that people are comfortable with AI assistance but less ready to grant autonomous systems greater access and authority.
TeamViewer AGStudy shows high daily AI usage (75%) and IT leaders' expectation of autonomous workplace services, indicating strong demand for TeamViewer's AI solutions.