Amazon.com IncAWS is the partner in the collaboration, potentially increasing usage of its services.

Thunder has signed a strategic collaboration agreement with Amazon Web Services to help organizations deploy scalable, AI-powered customer experience solutions. The collaboration focuses on designing and implementing intelligent contact center solutions using AWS services including Amazon Connect Customer, often integrated with Salesforce technologies. Thunder, a member of the AWS Partner Network and a leading Amazon Connect delivery partner, aims to move customers from AI experimentation to production-ready execution. The partnership builds on Thunder's track record, including a project for Ansira where an AI-powered voice assistant using Amazon Connect Customer achieved 30% call deflection from live agents and provided 24/7 support across more than 50 brands.
Amazon.com IncAWS is the partner in the collaboration, potentially increasing usage of its services.
Salesforce.com IncThunder signs strategic collaboration with AWS to deploy AI-powered contact center solutions, expanding its business.