TTEC Holdings IncTTEC Digital completed the first live deployment of Salesforce Agentforce Contact Center, demonstrating successful implementation and potential for future client engagements.
TTEC Digital has completed the first Salesforce customer go-live of Agentforce Contact Center with client Compass Working Capital, a non-profit financial services organization. The implementation automates financial coaching workflows, saves an estimated 6,000 staff hours annually, and delivers AI-powered voice support. The platform unifies live interactions with complete customer data into a single workspace, enabling seamless hand-offs between AI and human agents. Compass can deploy an AI voice agent without complex integrations, grounded in its existing knowledge base. The deployment moved from project kickoff to production in six weeks, aided by TTEC Digital's participation in Salesforce's Forward Deployed Engineering Partner Network.
TTEC Holdings IncTTEC Digital completed the first live deployment of Salesforce Agentforce Contact Center, demonstrating successful implementation and potential for future client engagements.
Salesforce.com IncSalesforce's Agentforce Contact Center platform is deployed at a customer, showcasing product capability and adoption.