TTEC Holdings revised its full-year 2026 outlook for the Engage segment, now expecting a year-over-year revenue decline of 4.1% to 8% at the midpoint and an adjusted EBITDA margin of 10.1%, down from the prior 10.6% forecast, while initiating a strategic alternatives review for its Digital business. CFO Kenneth Wagers cited an elongated sales cycle and pressures concentrated within a small number of clients in the public sector and technology, media, and communications portfolio, with the majority tied to one large public sector client affected by a third-party technology issue. The company reiterated its full-year 2026 guidance for the Digital segment, and CEO Kenneth Tuchman said the board has not set a definitive timeline for the review, which could result in Digital remaining part of TTEC. Second-quarter revenue fell to $455 million from $514 million a year earlier, with adjusted EBITDA of $39 million, and the company ended the quarter with $94 million in cash and $861 million in debt, representing a net leverage ratio of 3.85 times. Management expressed confidence in the new Engage guidance and highlighted a $1.5 billion backlog, while noting that cost actions should continue on a similar trajectory to the previous four to six quarters.
TTEC Holdings IncTTEC revised Engage 2026 outlook to revenue decline and lower EBITDA margin, and initiated strategic review for Digital.
