Salesforce.com IncSalesforce's Agentforce deployed by U.S. Army HRC, a major government contract win.

The U.S. Army Human Resources Command has deployed Agentforce to provide around-the-clock AI-powered support to 9.2 million soldiers, veterans, and military families. Army HRC becomes the first Department of War organization to use the newly authorized Agentforce Public Sector in Salesforce's Impact Level 5 environment. The AI agents will handle routine inquiries, summarize case histories, and surface policy information, while complex matters are routed to HRC specialists. The deployment is projected to save $6 million annually and support over 55 million agent conversations per month at full scale. The system is built on HRC's Digital Front Door platform, which already helps resolve 600,000 cases per year.
Salesforce.com IncSalesforce's Agentforce deployed by U.S. Army HRC, a major government contract win.