Unum GroupUNM
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Promotion of Andrew Walker to EVP, Chief Customer Operations Officer signals focus on operational improvements and transformation.

Unum Group has promoted Andrew Walker to Executive Vice President, Chief Customer Operations Officer. Walker joined the company in 2025 as Senior Vice President in the same role and has since focused on strengthening operational performance and simplifying processes. In his expanded capacity, he will continue to lead Customer Operations, including benefit operations, service delivery and transformation initiatives. Prior to Unum, Walker served as Executive Vice President and Chief Operations Officer at Western Union and held senior operations roles at USAA and Nationwide.
Unum GroupPromotion of Andrew Walker to EVP, Chief Customer Operations Officer signals focus on operational improvements and transformation.
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