Nice Corporation

NICE Ltd. reported second quarter 2026 total revenue of $782 million, up 8% year-over-year and above the high end of its guidance range, with non-GAAP EPS of $2.70 at the high end of expectations. Cloud revenue grew 12.6% to $609 million, driven by CX AI expansion and new logo acquisitions, while CX AI and Self-Service ARR reached $362 million, up 52% year-over-year and now representing 15% of total cloud revenue. The company raised its full-year 2026 non-GAAP EPS guidance to $11.06 to $11.26, reflecting expected operating margin at the higher end of its 25% to 26% range, and reiterated full-year revenue guidance of $3.170 billion to $3.190 billion. NICE also highlighted a record quarter for AI bookings, with cloud backlog up 19% year-over-year excluding a recently signed nine-digit total contract value agreement with HMRC, and AI backlog growing 72% year-over-year. The company repurchased $58 million of shares in the quarter, bringing year-to-date repurchases to $311 million.

RingCentral announced a collaboration with OpenAI to build AI-native capabilities into its communications and contact center products, and expanded its bi-directional partnership with NiCE to integrate and resell unified communications and contact center solutions. The company aims to deepen AI across its platform while widening enterprise distribution through NiCE. RingCentral's stock has risen 16.9% over the past week, 34.8% over the past month, and 75.1% year to date, with a current share price of $48.31. The stock trades roughly 4% above the analyst target of $46.43, with estimates ranging from $38 to $60, and is flagged as undervalued, trading about 63.1% below one fair value estimate. The company has negative shareholders' equity and a high level of debt, presenting balance sheet risks alongside the potential benefits of these partnerships.

NiCE and RingCentral have expanded their strategic partnership with a new multi-year agreement that makes the relationship fully bi-directional. Under the deal, NiCE will resell RingCentral's unified communications as a service solution, RingEX, while the companies also extended their existing agreement to market and sell RingCentral Contact Center, powered by NiCE CXone, for an additional year. The expansion builds on more than a decade of collaboration since 2015, offering a deeply integrated UCaaS and CCaaS platform that connects contact center agents with back-office experts. Together with NiCE's CX AI, powered by NiCE Cognigy, organizations can orchestrate AI and human agents as one workforce across customer and employee workflows. The expanded partnership offerings are available now.

Nice and Check Point have become launch partners on Amazon Web Services' new European Sovereign Cloud. The collaboration allows organizations to deploy Nice's AI capabilities supporting data residency, operational autonomy, and digital sovereignty requirements within the European Union, targeting highly regulated industries such as the public sector, financial services, and healthcare. Check Point is offering its Cloud Firewall for EU customers through the sovereign cloud, enabling sensitive workloads to run with operational autonomy and data residency entirely within the EU. The AWS European Sovereign Cloud is an independently operated infrastructure located entirely within the EU, operating separately from existing AWS Regions, and backed by technical controls, sovereign assurances, and legal protections for European governments and enterprises.

A bullish thesis on NICE Ltd. argues the company is well-positioned to benefit from AI-driven automation in customer support, with AI annual recurring revenue growing 66% year-over-year and exceeding 10% of total revenue. The thesis highlights NICE's deep enterprise penetration, high switching costs, and expansion through acquisitions like Cognigy and partnerships with AWS and Salesforce. A key catalyst is the shift from seat-based pricing to usage-based AI monetization, which could unlock a share of enterprise support budgets as labor spend converts into software. While near-term margins may face pressure from reinvestment and pricing transitions, the long-term case rests on higher switching costs and stronger pricing power, with potential for multiple expansion if AI revenue growth outpaces seat erosion. NICE was trading at $84.68 as of June 18th, with a trailing P/E of 10.05 and a forward P/E of 7.65.

Nice, a global leader in Smart Living solutions, has completed a €370 million Senior Facilities Agreement to support its organic and acquisition-driven growth and optimize its financial structure. The financing was provided by a pool of 11 leading Italian and international financial institutions, led by BNP Paribas, Crédit Agricole Corporate & Investment Bank, and Mediobanca as Global Coordinators. The funds will strengthen the Group's international presence, with a focus on completing future strategic acquisitions and developing new technological solutions. Nice currently employs more than 2,000 people worldwide, operates 29 offices, 13 R&D centers, and 14 production plants, and has a commercial presence in over 100 countries. Founder and Chairman Lauro Buoro stated that the transaction provides the resources needed to support a new phase of growth and strengthen the company's positioning in international markets.