Trip.com Group LtdTrip.Biz, Trip.com Group's business travel brand, launched the Agent ONE AI suite with four connected agents, claiming major efficiency gains in booking and approvals.

Trip.Biz, the business travel brand of Trip.com Group, launched Agent ONE, a suite of four connected AI agents for the end-to-end business travel lifecycle, at its Transform 2026 summit in Singapore. The four agents are a Planning Agent, a Booking Agent, an Approval Agent and an Insight Agent. Trip.Biz said early performance targets show average booking time dropping from around 45 minutes to 2 minutes, a 90% efficiency improvement, while approval wait times fall from over an hour to under 3 seconds and a full travel analysis report is generated in under 7 minutes, a task that previously took analysts up to a week. CEO Tao Song positioned Agent ONE as a purpose-built AI solution rather than an incremental product update, and the company said the tool is now available globally across all Trip.Biz-supported markets. Trip.Biz also cited a 90% SLA compliance rate and an 80%+ satisfaction score across the region it serves.
Trip.com Group LtdTrip.Biz, Trip.com Group's business travel brand, launched the Agent ONE AI suite with four connected agents, claiming major efficiency gains in booking and approvals.