AI winners may shift from chipmakers to users

Industry
โดย Yahoo Finance·US·Read original
Summary · why it matters

The next phase of the AI trade may reward companies that use AI to cut costs and lift profits rather than the chipmakers and infrastructure builders that led the first leg. Travel platforms Airbnb, Booking Holdings, and Expedia have surged nearly 40% at the median since May 19, while hotels are roughly flat, as AI begins to show up in measurable business results. Airbnb says nearly 45% of customer issues that begin with its AI assistant are resolved without a human, and customer support cost per booking has fallen roughly 16% from a year ago. Booking reports customer service cost per booking falling at a double-digit rate with AI investments already producing a positive return. Choice Hotels and Wyndham are also reporting hard AI gains, including a 360-basis-point lift in group-request conversion and a more than 500-basis-point boost in direct contribution at participating hotels, yet both stocks are down since May 19 and trade around 15 times forward earnings with analyst estimates down about 7% over the past three months.

Impact on stocks 7

Consumer Discretionary · 5 stocks
Airbnb Inc
ABNB
▲ PositiveDemandrelevance

AI assistant resolves 45% of issues without human, cutting support cost per booking 16%.

Booking Holdings Inc
BKNG
▲ PositiveDemandrelevance

Customer service cost per booking falling at double-digit rate with AI investments producing positive return.

Expedia Group Inc.
EXPE
▲ PositiveDemandrelevance

Surged nearly 40% since May 19 as AI shows measurable business results.

Choice Hotels International Inc
CHH
± MixedDemandrelevance

Reports hard AI gains including 360bp lift in group-request conversion and 500bp boost in direct contribution, but stock down.

Semiconductors · 1 stocks
Artificial Intelligence · 1 stocks

Theme Impact 1

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