eGain CorporationeGain co-authored the study and is positioned as a provider of knowledge management solutions, likely driving demand for its AI-driven platform.

eGain and Deloitte have published a joint report warning that the mass retirement of baby boomers over the next four years could trigger between $6.9 trillion and $9.6 trillion in lost productivity as institutional knowledge walks out the door. The study, titled "The $9 Trillion Knowledge Exodus," finds that 92% of surveyed organizations lack an effective system to capture the expertise of departing employees, even though 85% of C-suite leaders view the knowledge drain as a moderate to critical threat. The report proposes a five-step framework for systematically securing organizational knowledge, including consolidating fragmented knowledge silos, using AI-driven interaction analytics to prioritize high-impact content, and embedding knowledge capture into daily workflows. It also highlights real-world results, such as a major European telecom improving first-contact resolution by 37% and boosting its Net Promoter Score by 30 points after unifying knowledge across 10,000 contact center agents and 600 retail locations.
eGain CorporationeGain co-authored the study and is positioned as a provider of knowledge management solutions, likely driving demand for its AI-driven platform.