Amazon.com IncAWS is the cloud provider for Genesys, expanding collaboration and usage of AWS services.

Genesys has announced an expanded strategic collaboration agreement with Amazon Web Services to accelerate innovation in agentic AI and support organizations evolving toward autonomous customer engagement. The agreement strengthens collaboration on AI-driven orchestration and automation, expands global availability of the Genesys Cloud platform across 22 AWS Regions, and accelerates go-to-market initiatives. Genesys Cloud now supports more than 7,000 organizations and over 2 million users worldwide, and is available on the AWS European Sovereign Cloud to help meet data residency and regulatory requirements. The collaboration also integrates advanced AI services including frontier models through Amazon Bedrock, and simplifies procurement by expanding currency offerings in the AWS Marketplace to include the euro, British pound, Australian dollar, Canadian dollar, and Japanese yen.
Amazon.com IncAWS is the cloud provider for Genesys, expanding collaboration and usage of AWS services.
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Vodafone Group PLCGenesys expands collaboration with AWS to accelerate AI innovation and platform availability.