ServiceNow Raises 2026 Subscription Revenue Midpoint to $15.77 Billion

EarningsAnalystProduct / Tech Impact 4
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Summary · why it matters

ServiceNow lifted its 2026 subscription revenue midpoint to $15.77 billion, implying 21% constant-currency growth, after second-quarter 2026 subscription revenues reached $3.88 billion, up 24.5% year over year. The company said net new annual contract value outperformance drove the raise. In the quarter, Technology Workflows recorded 50 deals worth more than $1 million, including nine above $5 million, while Information Technology Service Management appeared in 15 of ServiceNow's top 20 deals and Information Technology Operations Management featured in 18. Cross-selling strengthened, with 18 of the top 20 deals involving at least eight products, a 98% renewal rate, and 658 customers generating more than $5 million in annual contract value. ServiceNow also extended AI Control Tower governance across Microsoft Agent 365, surpassed $1 billion in AWS Marketplace transactions, and expanded its Accenture relationship. The company faces intensifying competition from Salesforce, whose Agentforce IT Service has more than 450 customers, and from Microsoft, whose Agent 365 had nearly 40 million registered agents and whose Microsoft 365 Copilot exceeded 30 million paid seats.

Impact on stocks 5

Artificial Intelligence± Mixed · 5 stocks
ServiceNow Inc
NOW
▲ PositiveCapitalDemandrelevance

ServiceNow raised its 2026 subscription revenue midpoint to $15.77 billion after Q2 subscription revenue rose 24.5% year over year.

Salesforce.com Inc
CRM
▼ NegativeCompetitionrelevance

Salesforce's Agentforce IT Service is cited as intensifying competition against ServiceNow.

Microsoft Corporation
MSFT
▼ NegativeCompetitionrelevance

Microsoft's Agent 365 and 365 Copilot are cited as intensifying competition against ServiceNow.

Accenture plc
ACN
▲ PositiveDemandrelevance

ServiceNow expanded its Accenture relationship, a partner-driven demand development for Accenture.

Amazon.com Inc
AMZN
▲ PositiveDemandrelevance

ServiceNow surpassed $1 billion in AWS Marketplace transactions, indicating demand flowing through Amazon's cloud marketplace.

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