TeamViewer AG

TeamViewer has introduced Tia Troubleshooting, a major expansion of its AI agent Tia that moves it from advising IT experts to taking action during remote support sessions, now generally available across TeamViewer's remote support portfolio including TeamViewer ONE, Tensor, and SMB licenses. Tia can investigate an issue, identify its root cause, apply a fix once the IT expert approves it, and validate that the problem is resolved, transforming the IT expert's role into a supervisory one. The system records every action and integrates with Session Insights, giving organizations a comprehensive view across all support sessions, while administrators can control how much autonomy Tia has for different teams. TeamViewer's research shows that among the 39% of respondents open to letting AI act, most prefer a review-and-approve model, and IT leaders expect nearly 40% of digital workplace services to operate without manual input by 2030. Mei Dent, Chief Product and Technology Officer at TeamViewer, said the feature offers governed autonomy, balancing AI involvement with human oversight as trust develops.

TeamViewer SE reported a strong adjusted EBITDA margin of 43.2% for the first half of 2026, while revenue declined 1.4% year-over-year in constant currency. The company formed a strategic partnership with ServiceNow to expand customer reach and achieved a FedRAMP in progress designation, opening access to the US federal market. SMB annual recurring revenue remained under pressure, down 4% in constant currency, though churn showed signs of stabilization in the second quarter. Free cash flow conversion was lower at 52%, impacted by fewer upfront payments on multi-year deals, and the company faced a 5.4 percentage point foreign exchange headwind on adjusted EBITDA. Management expects cash flow to improve in the second half, targeting a conversion rate around 60%, and reaffirmed its full-year revenue growth guidance of 0% to 3% in constant currency.

ServiceNow has entered a multi-year partnership with TeamViewer to integrate TeamViewer's Digital Employee Experience and Remote Connectivity with the ServiceNow AI Platform, while Experian is expanding its deployment of the same platform for broader AI-driven workflows. The collaboration with TeamViewer focuses on building more autonomous IT operations through joint product work and capital investment from both companies. ServiceNow shares closed at $98.78, down 33.0% year to date and 49.0% over the past year. These moves highlight how the company is leaning on product partnerships and customer expansion amid a difficult share price backdrop.

A new global study from TeamViewer reveals that while 75% of employees use AI at least once a day, 61% still prefer human oversight before AI takes action, a finding the company calls the AI Confidence Gap. IT leaders expect nearly 40% of digital workplace services to run autonomously by 2030, and 99% of IT decision-makers say they would delegate at least one IT task to AI. However, only 5% of total respondents have no concerns about AI operating without a human in the loop, and 56% often or always verify AI outputs, spending an average of two hours per week checking AI-generated work. The study, conducted by Sapio Research among 4,200 respondents across nine markets, indicates that people are comfortable with AI assistance but less ready to grant autonomous systems greater access and authority.

TeamViewer has been named a Leader in the IDC MarketScape: Worldwide Digital Employee Experience 2026 Vendor Assessment. This is the company's second DEX Leader designation from a major analyst firm within a month, coinciding with new and expanded flagship enterprise contracts for its unified IT management platform, TeamViewer ONE. The IDC MarketScape evaluated vendors on current capabilities and forward-looking strategies for delivering productive digital employee experiences. TeamViewer ONE integrates Remote Connectivity, Digital Employee Experience, and Autonomous Endpoint Management, using proprietary data and agentic AI to shift IT from reactive support toward autonomous operations. Recent enterprise wins include one of the world's largest airlines, a leading global aviation technology company, two global financial services groups, a large US hospital system, and one of North America's largest public sector organizations. The company's DEX platform also achieved FedRAMP 'In Process' designation, sponsored by the U.S. Department of Veterans Affairs.

Frost & Sullivan has named TeamViewer a Visionary Leader, placing the company first in both Growth and Innovation on the Frost Radar for Augmented Connected Worker, AR-Centric Platforms, 2026. The assessment highlighted TeamViewer's platform reach across the full frontline value chain, from training and assembly to quality assurance, maintenance, and logistics, as well as its broad partner ecosystem spanning SAP, Siemens, Microsoft, and Manhattan Associates. The report also recognized TeamViewer's AI strategy as a key differentiator, with recent innovations including the launch of Frontline Upskill, an immersive AR training solution, and AI-powered enhancements to remote assistance such as real-time suggestions and session summaries. TeamViewer's Frontline 6 release modernized the platform's core infrastructure with a stateless architecture, built-in Mobile Device Management, and operational analytics. The recognition reflects a year of significant advancement driven by a strategy of using AI to scale knowledge while keeping human expertise central.