PLAID, Inc. develops and operates KARTE, a customer experience (CX) SaaS platform in Japan. Its offerings include the KARTE CX platform for real-time analytics, on-site personalization, multi-channel campaigns, and targeted ad delivery; PLAID ALPHA for data-driven strategic planning and implementation; STUDIO ZERO for strategic planning and business development; EmotionTechCX for customer loyalty and CX survey analysis; and EmotionTechEX for employee engagement and organizational transformation analysis. The company also provides TopicScan, a text AI analysis service for detecting issues from customer feedback; Marumy, a store management system; and Databeat, an ad automation tool. Incorporated in 2011, PLAID is headquartered in Chuo, Japan.