NiCE and RingCentral have expanded their strategic partnership with a new multi-year agreement that makes the relationship fully bi-directional. Under the deal, NiCE will resell RingCentral's unified communications as a service solution, RingEX, while the companies also extended their existing agreement to market and sell RingCentral Contact Center, powered by NiCE CXone, for an additional year. The expansion builds on more than a decade of collaboration since 2015, offering a deeply integrated UCaaS and CCaaS platform that connects contact center agents with back-office experts. Together with NiCE's CX AI, powered by NiCE Cognigy, organizations can orchestrate AI and human agents as one workforce across customer and employee workflows. The expanded partnership offerings are available now.
Nice CorporationNiCE gains rights to resell RingEX and extends agreement for RingCentral Contact Center, boosting its product portfolio.
Ringcentral IncRingCentral expands reseller agreement with NiCE, extending reach for RingEX and RingCentral Contact Center.
Nice Ltd ADR