ServiceNow, Inc. provides cloud-based solutions for digital workflows across North America, Brazil, Europe, the Middle East and Africa, Asia Pacific, and other international markets. Its offerings include IT service management, asset management, integrated risk management, security operations, customer service management, field service management, and sales and order management, along with human resources, legal, workplace, and source-to-pay operations. The company also provides RaptorDB, ServiceNow Impact, customer support, and workflow data fabric, serving government, financial services, healthcare, manufacturing, retail, technology, and telecom sectors through service providers and resale partners. Founded in 2004 and headquartered in Santa Clara, California, it was formerly known as Service-now.com and changed its name to ServiceNow, Inc. in May 2012.
Bridgewater Opens New Positions in ServiceNow and Nutanix
Bridgewater Associates opened new positions in two AI stocks during the second quarter, according to billionaire Ray Dalio's fund's 13F filings. The fund bought about 635,000 shares of ServiceNow worth roughly $63 million, a 0.26% portfolio weight, and about 999,000 shares of Nutanix worth roughly $51 million, a 0.21% weight. Nutanix ended fiscal 2026 with recurring revenue of $2.55 billion, up 16%, and added more than 3,000 new customers during the year, though its stock is down 11% over the past year. Management said external storage support drove several seven-figure deals in the fourth quarter and expects it to be the largest single growth contributor in fiscal 2027, while Nutanix has also been picking up business from customers leaving Broadcom's VMware after price increases and licensing changes. Revenue growth is slowing, from 18% in fiscal 2025 to 12% in fiscal 2026, with guidance for 12% again in fiscal 2027, and server shortages are expected to last all of fiscal 2027. The stock trades around 29 times forward earnings against a technology sector median near 22, with enterprise value to sales at about 5.3 against a sector median of 3.5.
ServiceNow Launches AI Control Tower for Enterprise AI Governance
ServiceNow introduced new AI governance and workflow security tools called AI Control Tower, Context Engine, and Shift Zero. The products are aimed at helping enterprises manage AI agents with integrated identity, context, and cybersecurity controls. ServiceNow is targeting secure automation, access management, and compliance needs as companies expand AI-driven workflows across their operations. ServiceNow runs cloud software that helps large organizations manage digital workflows across departments, and these new AI governance tools plug directly into systems that already handle IT tickets, HR requests, and operational approvals for customers across North America and other global regions.
Fed Expected to Hike Rates as AI Fears and Iran War Rattle Markets
Pre-market futures fell Monday as AI concerns and the ongoing war in Iran weighed on sentiment, with the Dow down 184 points, the Nasdaq down 469 and the S&P 500 down 48 points. A former OpenAI and Anthropic employee warned of dangers to humanity from unregulated AI, sending Marvell Technologies and AMD down more than 6% in early trading while software makers CrowdStrike and ServiceNow rose. Oil prices climbed 4% to $104 per barrel on WTI and $109 per barrel on Brent crude, with $120 oil now seen as a real near-term possibility. The 10-year bond yield reached 4.983%, its highest since briefly touching 5% three years ago, while the 2-year stood at 4.647%. The Federal Open Market Committee meets Tuesday and Wednesday, with odds of a 25 basis point hike to 3.75-4.00% now around 80% following last week's Consumer Price Index, though Fed Chair Kevin Warsh faces pressure from President Trump to hold rates steady.
AI Stocks Slide Premarket as Executives Urge Slower Development
U.S. stock index futures fell sharply on Monday, with technology shares under pressure after several leading artificial intelligence executives called for a slower pace of AI development. By 05:52 ET, Dow futures had fallen 150 points, or 0.3%, S&P 500 futures had dropped 63 points, or 0.8%, and Nasdaq 100 futures had slumped 531 points, or 1.8%. Rumble shares surged as much as 28% in premarket trading after reports that Anthropic had agreed to a $13.7 billion computing contract with the company, a deal Rumble had disclosed in an August securities filing without identifying the customer. Anthropic CEO Dario Amodei called on AI companies to slow the advancement of model capabilities in an essay posted on X on Saturday, warning that increasingly capable AI agents could create significant economic damage if misused, and OpenAI CEO Sam Altman and xAI chief Elon Musk said they agree with his concerns. Nvidia fell more than 2% in premarket trading, while Meta and Amazon each dropped more than 1%, and chipmakers Intel, AMD and Marvell Technology fell nearly 6%, 5% and 6%, respectively, even as software names ServiceNow, Adobe and Workday rose about 3%, 2.5% and 2.5%. Scholar Rock shares surged 9.1% to $60.45 after the FDA approved ISEMBYLD, also known as apitegromab-mstn, as the first and only muscle-targeted treatment for spinal muscular atrophy in patients aged two and older receiving an SMN2-targeted therapy, ahead of the September 30, 2026 PDUFA deadline. Elmet Group shares jumped 30.8% after announcing a $450 million committed investment from the U.S. Department of War to accelerate domestic tungsten manufacturing, while Olema Pharmaceuticals slid 15.1% to $8.68 after AstraZeneca said its Phase 3 SERENA-4 trial of camizestrant failed to show a statistically significant improvement in progression-free survival, and MARA Holdings fell 5.7% to $11.30 after JPMorgan double-downgraded the bitcoin miner to Underweight from Neutral and cut its price target to $11 from $13.
Atlassian's Teamwork Graph Tops 200 Billion Objects as AI Push Drives Cloud Upgrades
Atlassian Corporation says its Teamwork Graph now spans more than 200 billion objects and connections, giving the company a large base of enterprise work data to support its AI strategy. Atlassian says agents using the graph can deliver up to 44% more accurate answers while using 48% fewer tokens, and that AI and the Teamwork Graph are now among the top two reasons customers cite for upgrading to the cloud and adopting the Teamwork Collection. Teamwork Collection customers have four to five times more paid seats per instance than stand-alone Jira or Confluence customers, and Atlassian estimates about $14 billion of opportunity within its existing customer base without changing products or pricing. The Zacks Consensus Estimate for TEAM's fiscal 2027 and 2028 revenues indicates year-over-year growth of 13% and 14.8%, respectively, while the fiscal 2027 earnings estimate stands at $5.52 per share, unchanged over the past 30 days and indicating a 5.6% year-over-year decline. Atlassian faces competition from Salesforce, whose Agentforce ARR exceeded $1.5 billion in the second quarter of fiscal 2027, up 240% year over year, and from ServiceNow, whose AI annual contract value crossed $1 billion in the second quarter of 2026 and is expected to exceed $1.5 billion by the end of 2026.
ServiceNow Touts AI Control Tower as AI Business Grows Ninefold
ServiceNow outlined its enterprise AI "Control Tower" strategy at the Goldman Sachs Communacopia Conference, with CEO Bill McDermott describing a common platform that integrates AI agents, data, identity, security and workflows for governance, visibility and auditability. McDermott said the company's AI business has grown ninefold in nine months, its agents have generated $1 billion in value and eliminated about 2.5 million hours of employee work, and its customer relationship management business is doubling year over year and has crossed $2 billion in annual contract value. He said ServiceNow's security operations business has surpassed $1 billion, and the company is broadening its security platform through Armis, which provides visibility into IT, internet-of-things and operational-technology assets, and Veza, which contributes identity capabilities. McDermott said the average enterprise uses 47 security tools, creating a "point solution mess," and that ServiceNow manages 7 billion devices with another 40 billion expected to come into scope in the next several years. He also said ServiceNow acquired Moveworks in April 2025, with the deal closing in December, and cited customer examples including Robinhood, where agents manage 70% of cases previously handled by people, and Starbucks, which is converting at least 4,000 U.S. locations to ServiceNow Customer Service Management.
Artificial intelligence (AI) technology has begun to generate real applications and revenue at the enterprise level, creating a chain of positive impacts from software and cloud to semiconductors. Yuanta Securities noted that AI adoption is transforming software costs into cloud revenue, with companies like Snowflake, Salesforce, and ServiceNow benefiting from AI agents, while NVIDIA is expanding its moat by controlling the source through Hugging Face. However, SEMICON Taiwan 2026 highlighted bottlenecks, such as TSMC's demand for chip-making equipment nearly doubling in six months, and memory issues that forced Google to reuse DDR4. The Asian supply chain is fully benefiting, with South Korea's semiconductor exports surging 209% year-over-year. Earnings from Dell, Broadcom, Snowflake, Credo, and Palo Alto Networks reflect strong demand, such as Dell's record-high AI server orders at $60.9 billion and Broadcom's AI revenue growing 221%.
Dow Jones closes down 628.18 points on oil price surge concerns, US inflation in focus
The Dow Jones Industrial Average on the New York Stock Exchange closed down more than 600 points on Tuesday (September 8), pressured by a surge in oil prices due to escalating tensions in the Middle East, while investors closely watch inflation data this week to assess the Federal Reserve's interest rate outlook. The Dow Jones Industrial Average closed at 52,786.07 points, down 628.18 points, or 1.18%. The S&P 500 closed at 7,673.52 points, down 45.08 points, or 0.58%, and the Nasdaq closed at 26,421.41 points, down 85.58 points, or 0.32%. WTI crude oil prices rose 1.7% after Iran-backed Houthi rebels in Yemen attacked energy infrastructure in Saudi Arabia, a US ally, injuring more than 70 people and raising concerns that the Middle East conflict could drag on and impact global oil supplies. Meanwhile, the yield on the 10-year US Treasury note rose to 4.796%, and higher bond yields increase borrowing costs and reduce appetite for risk assets. Eight of the 11 S&P 500 sectors closed lower, led by healthcare, which fell 2.55%, followed by financials, down 1.43%. Energy stocks rose the most, gaining 1.01%, followed by utilities, up 0.85%. Software and software services stocks in the S&P 500 fell 1.4%, marking a second consecutive day of declines, with Intuit down 4.14%, Salesforce down 3.9%, and ServiceNow plunging 5% after OpenAI announced the launch of its latest AI model, "GPT-6 Astra," touting it as the most powerful and efficient flagship model ever created. Analysts at Argent Capital Management commented that OpenAI's release of GPT-6 Astra has sparked a new wave of concerns that AI technology could disrupt the software business, reviving an old trend: semiconductor stocks and those benefiting from data center investment perform well, while software stocks lag. Intel shares surged 9% and Qualcomm rose 3.2% after reaching agreements with Amazon to develop custom-designed AI chips. Apple shares fell 1.2% just one day before the company unveils its latest smartphone under new CEO John Ternus, with the product launch event scheduled for today (September 9) at Apple Park in Cupertino, California, under the theme "Surprise and Shine." Cryptocurrency-related stocks declined as Bitcoin fell below $80,000, with Coinbase down 3.1% and MicroStrategy plunging 4.4%. Investors are watching US inflation data this week for clues on the Fed's rate path. The US Labor Department is set to release the Producer Price Index (PPI) on Thursday, September 10, and the Consumer Price Index (CPI) on Friday, September 11. Analysts expect CPI to rise 3.4% year-over-year in August, matching July's increase, and core CPI, which excludes food and energy, to rise 2.4% year-over-year in August, down from 2.5% in July. The CME Group's FedWatch Tool indicates investors assign a 60% probability that the Fed will raise interest rates by 0.25% at its September 15-16 meeting.
Palantir Rallies 7% on PwC Alliance, ServiceNow and Salesforce Gain
Palantir Technologies surged 7% to $182.06 after expanding its alliance with PwC US to build an AI-native deals platform on Foundry and AIP, a move that counters Michael Burry's short thesis. ServiceNow climbed 5% to $144.13, and Salesforce gained 3% to $264.53, while the iShares Expanded Tech-Software Sector ETF rose 4% to $107.13, indicating a sector-wide rally. Burry had flagged accounts receivable climbing to $1.49 billion, with one customer holding 27% of that total, a concern that remains unresolved. Palantir's Q2 revenue was $1.935 billion, up 93% year over year, and the company raised its full-year outlook to $8.15 billion. ServiceNow raised its FY 2026 subscription revenue guidance to $15.76 billion to $15.78 billion, and Salesforce lifted its FY27 revenue guidance to $46.1 billion to $46.4 billion.
Snowflake Surges 24% on Strong Results, Lifting Software Peers
Snowflake shares surged 24% in premarket trading after its second-quarter results beat analyst expectations, with adjusted earnings of 62 cents per share on revenue of $1.55 billion, surpassing the LSEG consensus of 45 cents and $1.48 billion, and the company raised its full-year product revenue guidance. The rally lifted software peers, with Datadog jumping over 5%, ServiceNow up 3%, and Salesforce rising 1.5%. In other moves, Hewlett Packard Enterprise slipped 3% after forecasting earnings growth of 16% to 20% for fiscal 2027, below the FactSet consensus of 18.7%, while Broadcom lost 2.5% as its fourth-quarter revenue forecast of $34.8 billion missed the $35.03 billion estimate. Campbell's Company fell nearly 7% on weak fiscal 2027 guidance, and Ultragenyx Pharmaceutical plunged over 46% after its Angelman syndrome drug failed a Phase 3 trial. On the upside, Petco jumped almost 9% on better-than-expected margins, Argan popped 7.5% on strong earnings, Five Below rose 4.5% on a beat, and Netskope gained 12% on upbeat revenue guidance, while Victoria's Secret sank over 18% on a revenue miss and NetApp shed 8% on soft deferred revenue.
ServiceNow Expands AI Footprint with Aramco Digital Collaboration
ServiceNow announced a collaboration agreement with Aramco Digital to advance AI-powered enterprise transformation across the Aramco ecosystem, which spans more than 50 countries. Aramco Digital will use the ServiceNow AI Platform to standardize and govern digital workflows across its affiliates, subsidiaries, and joint ventures. This deal broadens ServiceNow's opportunity in AI automation, customer experience, shared services, and ERP modernization, potentially strengthening its competitive position against Salesforce and Microsoft. ServiceNow's AI annual contract value surpassed $1 billion in Q2 2026, with net new AI ACV up over 40% sequentially. Subscription revenues rose 24.5% year over year to $3.88 billion, while current RPO reached $13.2 billion and total RPO $29 billion. Shares of ServiceNow have declined 6.7% year to date, and the stock trades at a forward P/E of 30.55 versus the sector's 20.65.
Moderna and software stocks lead S&P 500 in August
Moderna led the S&P 500 in August after reporting promising results from a late-stage trial of a personalized mRNA cancer vaccine co-developed with Merck, according to CNBC. The data challenged years of skepticism about the company's mRNA technology following the decline of its Covid-19 vaccine business. Enterprise software stocks accounted for many of the index's other top performers, including Palantir, Veeva Systems, Salesforce, and ServiceNow, which had been under selling pressure due to AI concerns and large short positions held by the leveraged hedge fund Situational Awareness. When the fund was forced to unwind its trades in late July, those shorts became a tailwind for the stocks. Situational Awareness, run by Leopold Aschenbrenner, peaked at $45 billion in assets and lost roughly $35 billion after margin calls from prime brokers Bank of America, Goldman Sachs, and JPMorgan Chase forced a distressed sale to Ken Griffin's Citadel. Salesforce bounced back after better-than-expected quarterly results, while ServiceNow gained on AI integration, and Veeva Systems climbed as the anticipated AI threat failed to materialize. Outside software, Newmont benefited from gold price recovery, Coinbase rose with cryptocurrencies, and Super Micro Computer and Sandisk surged on AI memory demand. Moderna also raised $2 billion through convertible senior notes due 2032, earmarked for its cancer vaccine business, after its stock surged 177% on Aug. 19, adding $44.5 billion to its market capitalization in a single session.
Serval Launches Catalyst to Automate IT Workflow Creation
Serval, a San Francisco-based startup, has launched Catalyst, an AI platform that automates the creation of IT workflows, moving beyond traditional ticket-based systems. Catalyst analyzes help desk history to draft workflows, skills, forms, and policies, and even creates background agents to proactively fix issues. CEO Jake Stauch says the goal is "automating automation itself," shifting IT admins from manual builders to architects. During beta, over 90% of customers used Catalyst as their starting point, with Ramp building workflows 50% faster and Mercor onboarding over 4,000 experts. This positions Serval against ServiceNow, which reported $3.88 billion in subscription revenue for Q2 2026 and closed its $2.85 billion acquisition of Moveworks in December 2025.
Elastic and PagerDuty Surge on Earnings, Software Stocks Mixed
Elastic and PagerDuty shares surged on Friday following their latest earnings results, as enterprise software stocks showed mixed action. Elastic, the Amsterdam-based search and AI platform, rocketed about 19% by noon trading after reporting first-quarter fiscal 2027 results on Thursday. PagerDuty popped up about 9% after beating estimates for its second quarter fiscal 2027 and announcing plans to cut about 15% of its workforce. Meanwhile, the iShares Expanded Tech-Software Sector ETF inched down 0.7% but has gained over 20% in the past month. ServiceNow shares rose 3.5%, with CFO Gina Mastantuono citing $500 million in AI efficiencies this year and an AI business crossing $1 billion in Q2. Cybersecurity stocks were mostly in the red, led by Rubrik sinking 11% despite strong Q2 results, while SentinelOne dropped 8.5% and Palo Alto Networks slid 4%.
Enterprise Software Stocks Surge on AI-Driven Earnings
Enterprise software and SaaS stocks surged in the afternoon session after quarterly earnings and upbeat commentary signaled that artificial intelligence is driving growth rather than threatening legacy business models. ServiceNow jumped 9.8%, Zscaler 9.9%, SentinelOne 11.8%, Asana 8.1%, and Elastic 7.8%, following stronger-than-expected results from major tech firms. Salesforce's AI-powered Agentforce reached $1.5 billion in annual recurring revenue, and Slackbot surpassed 1 million active users in five months. CrowdStrike CEO George Kurtz attributed momentum to AI expanding the attack surface, while Okta said AI-focused offerings drove about 30% of new bookings and increased contract values by roughly 40%. The rally, highlighted by a 20% surge in Salesforce, reflects confidence that established vendors can capture value from AI deployment.
Palantir, Salesforce, and ServiceNow have all recently raised their guidance, signaling strong demand and positive earnings revisions. Palantir now expects fiscal 2026 revenue of $8.150-$8.158 billion, reflecting 82% year-over-year growth, with U.S. commercial demand up 134%. Salesforce lifted its fiscal 2027 revenue guidance to $46.1-$46.4 billion from $45.9-$46.2 billion, and raised adjusted EPS guidance to $16.67-$16.71 from $14.06-$14.12. ServiceNow increased its fiscal 2026 subscription revenue guidance to $15.76-$15.78 billion, with constant-currency growth now expected at 21%, citing stronger-than-expected net new ACV and AI-related demand.
Enterprise Software Stocks Rally as Salesforce CEO Declares End of SaaSpocalypse
Enterprise software and cybersecurity stocks rallied sharply on Thursday, driven by strong earnings and a shift in the AI narrative. The iShares Expanded Tech-Software Sector ETF (IGV) surged over 6%, on track for its largest single-day gain since April 9, 2025, when it jumped 11.7%. The rally began after Salesforce and CrowdStrike reported better-than-expected second-quarter results, with Salesforce CEO Marc Benioff declaring, "This nonsense of this SaaSpocalypse, I think it's time for it to stop." ServiceNow surged 9%, Workday rose nearly 4%, and Adobe and Autodesk each climbed 6%. Cybersecurity names led the gains, with CrowdStrike up 18%, Okta rocketing over 25%, and SailPoint surging nearly 14%. Palantir increased 4% as its Maven Smart System is on track to generate at least $1 billion in annual recurring revenue, while UiPath climbed nearly 9% ahead of its earnings report.
Intuit, Zoom, Kohl's Lead Premarket Declines; SolarEdge, Semtech Rise
Intuit shares plunged 11% in premarket trading after the financial technology platform issued fiscal 2027 revenue guidance of $23.279 billion to $23.512 billion, below the $23.7 billion analysts expected, though its fiscal fourth-quarter earnings and revenue beat estimates. The disappointing outlook dragged other software stocks lower, with the iShares Expanded Tech-Software ETF down over 1%, ServiceNow off more than 2.5%, and Workday and Salesforce each down 2%. Zoom Communications fell 7% after its third-quarter earnings per share guidance of $1.46 to $1.48 came in short of the $1.50 FactSet consensus. Kohl's declined 5% after reporting a 0.9% drop in second-quarter comparable sales, worse than the 0.6% decline expected, but the retailer raised its full-year outlook, partly due to $150 million in tariff refunds, and restarted share buybacks of up to $100 million in 2026. On the upside, J.M. Smucker climbed 5.6% after fiscal first-quarter revenue of $2.22 billion topped the LSEG consensus of $2.13 billion, SolarEdge jumped nearly 7% following a UBS upgrade to buy on a new FCC policy, and Semtech rose more than 5% after beating earnings estimates with adjusted EPS of 71 cents versus 61 cents expected. Box gained over 2% on revenue beat, while Boston Scientific fell more than 3% after disclosing a cybersecurity incident causing product disruptions, and SAP dropped almost 4% after a UBS downgrade to neutral on slow agentic AI delivery.
ServiceNow and Tech Mahindra Expand AI Partnership
ServiceNow and Tech Mahindra expanded their multi-year partnership on Aug. 20 to help enterprises move AI initiatives from pilot programs to production-scale deployments. The collaboration combines ServiceNow's AI Platform with Tech Mahindra's industry, engineering and implementation expertise to accelerate automation, strengthen AI governance and deliver measurable business outcomes. The partnership targets manufacturing, telecommunications, banking, financial services and insurance, media and technology, strengthening ServiceNow's competitive positioning against Salesforce and Microsoft in enterprise AI. ServiceNow AI surpassed $1 billion in annual contract value in the second quarter of 2026, and the company is targeting AI to contribute 30% of ACV by 2030.
SGA Presses ServiceNow on Acquisition Transparency
Sustainable Growth Advisers, in its second-quarter 2026 investor letter, disclosed that it met with ServiceNow President and Chief Legal Officer Hossein Nowbar to discuss the company's recent acquisition activity and the need for clearer shareholder communication. SGA said management disagreed with its characterization that the acquisition strategy had become more aggressive, describing the transactions as an unusual convergence of several deals rather than a fundamental change in approach. The investment firm emphasized that the lack of timely communication surrounding these transactions contributed to investor uncertainty and undermined shareholder confidence, and it encouraged ServiceNow to provide more proactive disclosure around significant strategic decisions. ServiceNow shares closed at $128.48 on August 21, 2026, with a market capitalization of $132.85 billion.
Atlassian AI Adoption Drives 28% Revenue Growth in Q4
Atlassian Corporation reported fourth-quarter fiscal 2026 revenues increased 28% year over year, with cloud revenues up 31% and RPO up 44%, as strong AI adoption helped drive customer expansion. More than 80% of Fortune 500 companies now use Rovo, and Rovo-assisted actions increased 50% sequentially, while customers using Rovo are growing ARR at more than twice the rate of non-adopters. The Teamwork Graph now spans more than 200 billion objects and connections, and management said AI and the Teamwork Graph are among the top two reasons customers upgrade to the cloud. Atlassian faces stiff competition from Salesforce, whose Agentforce ARR surpassed $1 billion in the first quarter of fiscal 2027, and ServiceNow, whose AI ACV crossed $1 billion during the second quarter of 2026 and is expected to exceed $1.5 billion by year-end. TEAM shares have returned 0.5% year to date, and the Zacks Consensus Estimate for fiscal 2027 earnings is $5.52 per share, revised down 7.9% over the past 30 days.
Automation Software Stocks Beat Q2 Revenue Estimates by 5.2%
Automation software stocks reported a strong second quarter, with the five companies tracked beating analysts' consensus revenue estimates by 5.2% and guiding next quarter's revenue 3.8% above expectations. Microsoft led with revenues of $90.01 billion, up 17.7% year on year and exceeding estimates by 2.6%, while SoundHound AI delivered the biggest beat at 18.1% with revenues of $61.9 million, up 45% year on year. Pegasystems was the weakest performer, missing revenue estimates by 1.5% with $420.7 million in revenues, up 9.4% year on year. Appian and ServiceNow also beat estimates, with revenues of $203.3 million and $3.99 billion respectively. Share prices of the group have risen 14.8% on average since the latest earnings results.
Salesforce and ServiceNow Seat License Models Face AI Pressure, Expert Warns
Parnassus Investments Chief Investment Officer Todd Ahlsten warned that Salesforce and ServiceNow could face growing pressure on their seat license business models as AI agents reduce the need for human software users. Ahlsten said on Bloomberg Tech that the seat license model is going to be under a lot of pressure, citing the rapid growth of Anthropic, OpenAI, and Google's Gemini. He argued that if AI allows companies to get more work done without adding employees, they may no longer need to keep adding Salesforce or ServiceNow licenses alongside headcount. Bain & Company found that about 65% of more than 30 SaaS vendors introducing generative AI had adopted hybrid pricing, layering AI usage or feature-based charges on top of traditional seat pricing. Salesforce said its Sales and Service products were still seeing year-over-year seat growth, and its 10 customers making the heaviest use of its AI agents increased their total Salesforce spending by 1.5 times over the previous year, while ServiceNow CEO Bill McDermott said roughly half of net new business revenue now comes from non-seat-based models.
Tribal Partners with ServiceNow to Launch AI Builder Platform
Tribal announced a partnership with ServiceNow to launch Tribal for ServiceNow, enabling enterprise teams beyond developers to build and personalize AI applications within the ServiceNow AI Platform. The integration, live as of August 2026, uses Tribal's Metadata Fabric to map enterprise systems, allowing users to build with full context without breaking dependencies or workflows. Tribal's AI agents now support ServiceNow, helping teams maintain, migrate, and enhance their ecosystems, and the company says this marks the first step in extending its capabilities across systems of record. The announcement follows Tribal's $10 million seed round in May, with ServiceNow support delivered thirteen weeks later. ServiceNow customers can accelerate workflows, modernize legacy environments, and build enterprise-native AI applications grounded in existing data, permissions, and business logic.
Palantir's 149% U.S. commercial growth dwarfs ServiceNow's steady AI expansion
Palantir's U.S. commercial revenue surged 149% year over year to $764 million in Q2, a growth rate that starkly separates it from ServiceNow's mid-20% subscription growth. ServiceNow reported total revenue of about $3.9 billion with subscription revenue up roughly 23% in constant currency, and its AI annual contract value crossed $1 billion, but growth remains tied to its large installed base. Palantir's total revenue rose 93% to about $1.94 billion, and it raised its full-year U.S. commercial forecast to more than $3.42 billion, implying at least 134% growth for 2026. ServiceNow's remaining performance obligations reached about $29 billion, with current RPO at about $13.2 billion growing just over 21%, underscoring its durability versus Palantir's hypergrowth.
ServiceNow Stock Rebounds 57% as AI and Subscription Growth Strengthen Bull Case
ServiceNow stock has rebounded 57.4% from its low of $81.24, driven by strong subscription revenue growth and accelerating AI adoption. The company's Q2 subscription revenue reached $3.975 billion, up 23% year-over-year on a constant-currency basis, while current remaining performance obligations hit $13.2 billion. AI annual contract value surpassed $1 billion, with net new AI ACV accelerating more than 40% sequentially, and deals involving five or more AI products increased 5.5x year-over-year. Customer retention remains high at 98%, and the number of customers generating over $5 million in ACV reached 658. Analysts maintain a Strong Buy consensus rating, suggesting further upside for the stock.
CloudSEK Identifies Over 2,500 Organisations Potentially Impacted by AI Supply Chain Exposure
CloudSEK has identified more than 2,500 organisations that may have been potentially affected by a major AI supply chain incident involving LiteLLM in March 2026, with approximately 434,000 automated software-development pipelines linked to the exposure. The potentially affected organisations span critical industries including technology, cybersecurity, banking and financial services, telecommunications, manufacturing, consulting, logistics, and enterprise software, with high-confidence matches associated with major global organisations including NVIDIA, Samsung Electronics, Cisco Systems, Siemens, S&P Global, ServiceNow, Deloitte, Vodafone, X Corp, Zscaler, FedEx, Volkswagen, Thales and London Stock Exchange Group. The incident occurred after cybercriminal group Team PCP compromised LiteLLM, and malicious versions were reportedly available through the Python software repository PyPI for only around 40 minutes, yet CloudSEK's analysis identified approximately 434,000 CI/CD pipelines potentially connected to the exposure. Potentially accessible information included cloud credentials, source-code access, server keys, software-development secrets, AI API keys and other credentials that could give attackers access to critical business systems, and CloudSEK stresses that appearing in the dataset does not automatically mean an organisation was successfully breached but should be investigated urgently. CloudSEK has released a free exposure-checking tool to help organisations determine whether credentials or infrastructure associated with them appear in the identified dataset.
ServiceNow Unveils Six Autonomous Security Solutions Under Shift Zero
ServiceNow rolled out six new Autonomous Security solutions under its Shift Zero initiative, aiming to catch and fix threats before they become breaches. The security and risk franchise has already crossed $1 billion in annual contract value, with Q2 2026 subscription revenues of $3.88 billion, up 23% year-over-year in constant currency, and a remaining performance obligation base of $29 billion. CEO Bill McDermott noted the unit is growing faster than top standalone cybersecurity peers, aided by a 98% renewal rate, and cyber solutions appeared in 80% of the company's largest contracts. The new release integrates acquired technology from Armis and Veza to provide visibility across connected devices and map permissions across identities, though several components, including the Tier 2 SOC AI Specialist and Vulnerability Resolution AI Specialist, are not scheduled to ship until December 2026.
History Suggests SaaS Stocks Will Be the Ultimate AI Winners, Says Motley Fool
The Motley Fool argues that software-as-a-service stocks could become the ultimate long-term winners in artificial intelligence, drawing on historical patterns where software companies captured the most value after hardware build-outs. The article highlights Palantir, whose AI platform aims to serve as an AI operating system by organizing data into an ontology to reduce hallucinations, positioning it for enormous growth across industries. Microsoft is cited for its strong Copilot adoption, embedded enterprise workflows, cloud economics, and a 27% stake in OpenAI, making it a likely major AI player. ServiceNow is noted for its agentic AI orchestration platform, AI Control Tower, which leverages its configuration management database as a system of record, enhanced by recent acquisitions of Armis and Veza to track AI agents and enforce governance. The piece also includes a promotional reference to The Motley Fool Stock Advisor's top 10 stock picks, which did not include Palantir.
ServiceNow's cybersecurity business surpasses $1 billion in annual contract value
ServiceNow's security and risk franchise crossed $1 billion in annual contract value last year, and CEO Bill McDermott claims it is growing faster than the top cybersecurity companies. The company's cyber solutions were included in 80% of its largest deals, and McDermott stated, "we're in the party now." ServiceNow's "control tower" leverages its proprietary configuration management database to help IT departments resolve issues after threats are contained, complementing sensor-based platforms like Palo Alto Networks. The stock trades at roughly 24 times forward earnings, down from a five-year historical average of 50, potentially offering room to run if the company improves enterprise AI outcomes.
ServiceNow plans to cut 1,000 jobs, stock rallies on AI strength
ServiceNow plans to cut up to 1,000 jobs, about 3% of its global workforce, and its stock climbed toward $111, up roughly 9% over five sessions. The layoffs follow a strong second-quarter report where revenue rose 24% to $3.99 billion and adjusted earnings hit $0.90 a share, both beating estimates, while the company's AI portfolio crossed $1 billion in annual contract value for the first time. CEO Bill McDermott said the cuts will help ServiceNow end 2026 with the same headcount of about 29,000 it started with, even after acquiring Armis, Veza, and Moveworks, and will support margin expansion toward a Rule of 60. The reductions are rolling out over several months, with nearly 300 layoff notices filed in California and formal terminations beginning September 28. The stock had fallen more than 24% year-to-date on fears that AI would erode demand for its software, but the earnings and job cuts pushed back against that narrative, with analysts split on the outlook.
Software stocks rally as investors rotate out of semiconductors ahead of Palantir earnings
Software stocks are rallying as investors rotate out of semiconductors and into high-growth enterprise tech, with Microsoft’s strong pre-market move igniting a broader bid across the iShares Expanded Tech-Software Sector ETF. Microsoft surged after reporting a massive $90 billion fourth-quarter print and 43% Azure growth, and Goldman Sachs added the tech giant to its U.S. Conviction List in its August update. ServiceNow jumped 4%, while Palo Alto Networks and CrowdStrike advanced 3% and 2%, respectively. Palantir Technologies gained 2.5% ahead of its second-quarter 2026 earnings report due after the closing bell tonight, with investors focused on whether it can justify premium multiples and show concrete enterprise adoption of its Artificial Intelligence Platform following first-quarter revenue of $1.63 billion and a raised full-year 2026 revenue guidance of over $7.65 billion.
ServiceNow Shares Jump 13.8% This Week After Earnings Beat and Raised Guidance
Shares of ServiceNow rose as much as 13.8% this week after the company reported second-quarter earnings that beat guidance and raised its full-year outlook. Subscription revenue grew 23% year over year in constant currency to $3.88 billion, and the company now expects full-year subscription revenue of $15.76 billion, with a target of $30 billion by 2030. Much of that future revenue is expected to come from AI services embedded in its workflow orchestration software. Despite the rebound, the stock remains down 41% over the past 12 months and trades at a price-to-sales ratio of 7.8, one of its lowest levels in years.
TeamViewer Reports 43.2% Adjusted EBITDA Margin and ServiceNow Partnership
TeamViewer SE reported a strong adjusted EBITDA margin of 43.2% for the first half of 2026, while revenue declined 1.4% year-over-year in constant currency. The company formed a strategic partnership with ServiceNow to expand customer reach and achieved a FedRAMP in progress designation, opening access to the US federal market. SMB annual recurring revenue remained under pressure, down 4% in constant currency, though churn showed signs of stabilization in the second quarter. Free cash flow conversion was lower at 52%, impacted by fewer upfront payments on multi-year deals, and the company faced a 5.4 percentage point foreign exchange headwind on adjusted EBITDA. Management expects cash flow to improve in the second half, targeting a conversion rate around 60%, and reaffirmed its full-year revenue growth guidance of 0% to 3% in constant currency.
Night View Capital Adds to ServiceNow Stake, Citing Workflow Automation Strength
Night View Capital added to its position in ServiceNow during the second quarter of 2026, arguing the company's workflow automation platform becomes more essential as enterprises adopt AI-driven software agents. ServiceNow shares closed at $107.78 on July 27, 2026, with a market capitalization of $111.15 billion, and posted a one-month return of 4.56% despite losing 44.33% over the past 52 weeks. The firm's subscription revenues grew 19% year-over-year in constant currency to $3.67 billion in the first quarter of 2026. Night View Capital believes the recent software-sector sell-off is an overreaction and that resilient businesses like ServiceNow will adapt and thrive in the age of AI.
ServiceNow Partners With TeamViewer as Experian Expands AI Platform Use
ServiceNow has entered a multi-year partnership with TeamViewer to integrate TeamViewer's Digital Employee Experience and Remote Connectivity with the ServiceNow AI Platform, while Experian is expanding its deployment of the same platform for broader AI-driven workflows. The collaboration with TeamViewer focuses on building more autonomous IT operations through joint product work and capital investment from both companies. ServiceNow shares closed at $98.78, down 33.0% year to date and 49.0% over the past year. These moves highlight how the company is leaning on product partnerships and customer expansion amid a difficult share price backdrop.
ServiceNow beats Palantir as the better AI software stock on valuation
ServiceNow is the better AI software stock compared to Palantir, according to a Motley Fool analysis, primarily due to its significantly lower valuation. Palantir's first-quarter revenue surged 85% year over year to $1.6 billion, with total contract value reaching $2.4 billion, while ServiceNow's second-quarter sales rose 24% to nearly $4 billion and its current remaining performance obligations grew 21% to $13.2 billion. Despite Palantir's faster growth, its price-to-earnings ratio of about 140 far exceeds ServiceNow's 60 and the tech sector average of 41. ServiceNow's management believes expanding AI adoption will drive additional business volume, leading the company to raise its full-year subscription revenue guidance to over $15.8 billion.
Salesforce Is the Better Buy Over ServiceNow Right Now
Salesforce is the better buy over ServiceNow right now, according to an analysis comparing the two agentic AI software stocks. Both companies have embraced agentic AI, with ServiceNow guiding for subscription revenue to reach at least $30 billion by 2030 and AI accounting for 30% of annual contract value by then, while Salesforce's Agentforce performed 3.8 billion discrete tasks in the first quarter of fiscal year 2027, up 111% from the prior quarter. However, ServiceNow trades at more than 56 times earnings with analysts projecting 24.6% average annual earnings growth, whereas Salesforce trades at just over 18 times earnings with 16.1% projected growth, offering a wider margin of safety. ServiceNow shares are nearly 60% below their high and Salesforce shares are about 57% off their high amid AI-fueled selling of software stocks.
ServiceNow reported mixed results in its latest investor update. The company's stock was trading at afternoon prices on July 22, 2026. The Motley Fool Stock Advisor analyst team recently identified their 10 best stocks to buy now, and ServiceNow was not among them. The team notes that past picks like Netflix and Nvidia have delivered returns of over 37,000% and 126,000%, respectively, since their recommendations. Stock Advisor's total average return stands at 896%, compared to 206% for the S&P 500.
Salesforce Lands $1.6 Billion VA Deal to Modernize Veteran Care
Salesforce has secured a $1.6 billion, three-year contract with the U.S. Department of Veterans Affairs. The Missionforce platform will be used to modernize care and service delivery for more than 17 million veterans, focusing on AI-powered workflows, 24/7 care coordination, and secure cloud tools across the VA system. The contract extends an existing foothold into a single, unified Missionforce layer that touches scheduling, benefits processing, contact centers, and analytics across 170 medical centers and more than 1,100 outpatient clinics. The deal highlights how Salesforce is positioning Missionforce and Agentforce as full-workflow platforms in competition with suites from Microsoft, Oracle, and ServiceNow. Investors may watch how execution, security, and reliability develop over the three-year term, as these factors can influence Salesforce's role in future public sector and healthcare work.
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